FLORABELLE RETURNS POLICY
1 GENERAL FOR ALL RETURNS
1.1 No returns of goods will be accepted without prior authorization from Florabelle.
1.2 Request for return must be made within 7 days of receipt of goods or no credit will be given.
1.3 You must include with the goods:
a) a copy of the relevant invoice.
b) A list of the goods returned, including Code, Product Description, Quantity, Date of Return, Customer Name and Contact and Address.
c) Authorisation No provided by a staff member of Florabelle.
1.4 A credit will be given only after receipt of the returned goods at the Florabelle Warehouse.
1.5 Do not deduct the amount of the anticipated credit from any amount owing to Florabelle prior to receiving your credit note.
2 EXCHANGE OR REFUND
2.1 The goods must be returned to Florabelle at the cost of the customer.
2.2 All returns must be in original unmarked packaging, in original and unsoiled condition and without price ticketing.
2.3 Responsibility for any transport damage on return remains with the customer and no credit will be given.
2.4 The customer may be charged 15% of the invoice price as a handling fee.
3 FAULTY/DAMAGED GOODS
3.1 A credit or replacement may be applied if all the conditions under Paragraph 1 are met.
3.2 Clear details of the claim must be provided, including:
a) Images of the faulty/damaged item
b) A brief description of the fault/damage
4.1 No cancellations will be accepted for any specially requested goods that are “made to order” and that are in production or where production has been completed.